Privacy Policy
At SiteMotive, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines our data collection, handling, and security standards.
1Introduction & Data Controller
This Privacy Policy applies to the digital web design and development studio operations of SiteMotive, accessible via our official website https://sitemotive.co.uk.
SiteMotive acts as the Data Controller responsible for the processing of your personal information collected through our website, contact forms, direct communications, and service contracts. We provide web design, frontend and full-stack development, UI/UX design, SEO foundation setup, and website care plan maintenance to businesses across the United Kingdom and internationally.
2Information We Collect
We collect information that you provide voluntarily when submitting enquiries, entering into project contracts, or communicating with our team:
- Contact Details: Full name, business email address, company name, phone number, and physical billing address.
- Project Requirements: Scope documents, current website URLs, desired features, budget ranges, and deadline timelines.
- Payment & Billing Data: Invoicing details, VAT/tax identifiers, and transaction records (processed securely via Stripe, Wise, UK Bank Transfer, or Upwork Escrow).
- Technical Data: Anonymized device information, browser type, geographic region, and aggregate website performance metrics.
3How We Use Your Information
We use your personal data strictly for lawful business purposes:
- Providing formal quotations, project proposals, and delivery timeline estimates.
- Designing, coding, staging, and deploying bespoke websites and web applications.
- Communicating project updates, design revisions, and sprint deliverables.
- Maintaining client security updates and server uptime via our Website Care plans.
- Complying with legal obligations, accounting standards, and tax regulations.
4Your UK GDPR & Privacy Rights
Under UK GDPR and applicable international data protection legislation, you have full rights regarding your personal information:
- Right of Access: Request a copy of any personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Erasure: Request the deletion of your personal data where retention is no longer legally required.
- Right to Restrict Processing: Request limits on how your data is utilized.
- Right to Data Portability: Obtain your records in a standard machine-readable format.
To exercise any of these rights, contact our Data Protection team at hello@sitemotive.co.uk. We respond to all requests within 30 days without charge.